Support Manager (Part-time)

Joyteractive , Posted 5 months ago

Middle

Part time

Negotiable

Remote

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We are Joyteractive - a leading mobile game developer and publisher specializing in the captivating world of puzzle games. Today, our team boasts 60+ rockstar professionals, and we're on the lookout for talented individuals to help us dominate the world of puzzles!

Cryptogram: Word Brain Puzzle  is our leader, currently holding the #1 spot among all Word IOS, Android games in the US.

We're on the hunt for a skilled Support Manager.

This is a part-time opportunity.

What are you working on?
  • Genres: Puzzle, Casual
  • Platforms: iOS, Mobile, Android
For which tasks (responsibilities)?
  • Gather player feedback, identify issues, suggestions, and relay them to the review team for consideration

  • Monitor statistics on app stores to track ratings, reviews, and overall game reputation

  • Respond to user inquiries and feedback in both app stores (through review responses) and through the customer service platform (e.g., Zendesk)

  • Maintain active communication with the player community, addressing their queries, concerns, and suggestions, and providing information about upcoming updates and in-game events

  • Systematically collect and analyze player feedback data to identify recurring issues and trends, as well as suggestions for support process improvements

  • Create and maintain a knowledge base to promptly address common questions and issues

What kind of professional are we looking for?
  • Experience in customer support or community management in the gaming industry is preferred

  • Familiarity with mobile gaming platforms and their communities

  • Ability to empathize with players and understand their perspectives

  • Strong problem-solving skills and ability to prioritize tasks effectively

  • Proficiency in using customer service platforms such as Zendesk or similar tools

  • Analytical mindset to interpret player feedback data and derive actionable insights

  • Flexibility to work part-time hours and adapt to changing priorities in a fast-paced environment

  • Russian language and excellent written communication skills in English

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Joyteractive

Company type: product, publisher

Employees: 51-200

Platforms: Mobile

Genres: Puzzle

https://www.joyteractive.com/

View all vacancies from Joyteractive
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